Customer Support Message

*** Upcoming Infrastructure Maintenance Announcement ***

LERETA will be performing general infrastructure maintenance within the Data Center this coming weekend commencing on Friday, January 17th at 5:00pm PST through Monday, January 20th at 12:00 am PST.

All LERETA systems including TotalFlood website will be offline during the maintenance window.

For Flood Service, please contact our Customer Care Team at 800-676-1430, or email us at

We apologize for any inconvenience this may cause.


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Information Requests:
If you would like information on becoming a LERETA customer, contact 800-676-1430 or send an e-mail to

What's New at LERETA?

Announcing Revised Notice to Borrower

LERETA has transitioned to the revised Notice to Borrower as part of the Joint Final Rule. The Notice to Borrower we make available along with our completed flood certificates have been updated effective January 1, 2016, to incorporate new language required by the Biggert-Waters Flood Insurance Reform Act of 2012 and the Homeowner Flood Insurance Affordability Act of 2014. The updated language includes a clause stating that Federal law may require (if applicable) a lender or servicer to escrow all premiums and fees for flood insurance coverage purchased in conjunction with a loan and a statement regarding the availability of private flood insurance coverage, among other minor changes. The Notice provided by LERETA is fully compliant with the new requirements. delete this in red when they go into effect on January 1, 2016. See Joint Final Rules